Frequently asked questions
Are the pieces you sell authentic?
Yes. Every supplier we work with is an authorized seller that buys directly from the brand. That is the entire chain: maison, authorized boutique, you. Nothing passes through resellers or third-party marketplaces, which is why we can guarantee 100% authenticity on every piece we ship.
Where does your inventory come from?
We partner with leading luxury boutiques across Europe and sell directly from their inventory. Their stock comes directly from the maisons.
Why is the same item listed at different prices?
Our prices are based on the cost we receive from each boutique. Since the same item may be sourced from different boutiques at different costs, you may see different prices for the same product. A higher price reflects a higher cost from that particular boutique.
How long does delivery take?
Orders arrive within approximately 3-7 business days. Once your package is handed over to DHL it is usually delivered within 48 hours, and tracking reaches you the moment it is picked up.
Will I pay customs or duties on delivery?
For the United States, Canada, Israel and the UAE, the price you see includes all customs and duties, nothing to pay on delivery and no invoice afterwards. For every other destination, import duties are the buyer's responsibility.
Can I return an order?
You can request a return within 14 days of delivery, letting us know the reason. All RTW (Clothing) are FINAL SALE
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